You may return an item for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us or return it to our Ottawa location. All returns are subject to a 15% restocking fee. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping is your responsibility and our initial shipping costs will be deducted from your total refund amount.
Items must be in original packaging and in their original state to be eligible. Lighting fixtures that have been installed or have had their wires cut are ineligible for refund.
Other than in the event of a severe product defect, sofas and furniture over 80 lbs are considered final sale.
Floor models and clearance section items are final sale.