How much does shipping cost?
Our shipping fees are calculated by total order weight. Place your items into the cart and proceed to checkout to view your order shipping fee.
Where do you ship to?
All of our products are available for shipping within Canada and the continental United States.
When will my item arrive?
We suggest to allow 2-4 weeks for in stock items. Please note that you may receive multiple deliveries per order. Delays in shipping and delivery with our third party partners can happen for various reason and are unfortunately out of our control.
I don’t see the Sezzle payment option for the product I want I buy?
Sezzle payments are available for purchases up to $2500.
When is my card charged?
All orders are charged in full at checkout.
Can I cancel my order?
Once you place your order you have 24hrs to cancel. After this time period a 15% restocking fee applies. Any custom made items are not eligible for cancellation after 24hrs. Please refer to our Return Policy for additional details.
What measurement units are used on this site?
All measurements are in inches unless otherwise noted.
Do you have a showroom?
Yes! Our 9200 sq. ft. store is located in the Trainyards shopping district in Ottawa, Canada.
Do you stock all items on your website in your showroom?
No. Most small decor is stocked. Select furniture pieces, art and lighting from our online collection are showcased. Features are ever changing. Please contact us If you'd like to know if we have a specific item you're interested in on the showroom floor to view or purchase.
What currency does your store operate in?
Checkout is available in USD and CAD.
Can I apply a current discount code to an already placed order?
If the order was submitted within the promoted time frame of the sale we will honour the sale. We cannot apply discounts to transactions made outside of the promoted sale time frame.
Where are your products made?
We source our products from over 60 suppliers around the world that manufacture in the USA, Canada, Mexico, China, Vietnam, India, Belgium and more. If you'd like to know the origin of a particular product, please contact us.
Can I combine discount codes?
No. Discount and sale codes are only applicable for one discount per order.
The product name on the box I received doesn't match what I ordered?
We use over 60 different suppliers and often times product names would get repeated between them. To avoid confusion, we rename most products on our site to names unique to us. Some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions or want to double check, we're always here to help.
We custom curate all of the products on our site from an array of sources around the globe. We are intentional with our selection process and look for well-designed and carefully crafted pieces that pay homage to our “Warm Modern” signature style. As such, we genuinely hope you love our pieces as much as we do but, should you be unhappy with your purchase in any way, please review the details below.
We do have limitations on returns for cost, space and sustainability reasons! We encourage you to read our product descriptions thoroughly, triple measure your space, and reach out to us with any questions to sales@ldshoppe.com prior to making your purchase! So we can help ensure you have all the information you need to make your purchase.
Canceling Your Order
Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit.
Please Note: Custom and made to order items are not eligible for cancellation after 48hrs. Unshipped backordered items can be canceled without issue!
Returning your Item
If your item is eligible for a return (see below), it must be returned within 15 days of the date you received it. All items will be inspected upon return. Please contact us via email to initiate the return process.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.
Please note: At this time, we do not offer return shipping labels and shipping is non-refundable. The return shipping is your responsibility. Our actual shipping costs are often higher than what has been indicated on your order. We are happy to disclose this amount upon request.
Do not ship items back to our store without pre approval, as we will need to review and indicate the appropriate facility to which it must be sent.
We do not accept returns on all items for cost, space and sustainability reasons.
Eligible Items for Return:
- Decor
- Rugs
- Mid-size furniture (tables, lamps, poufs, ottomans, rugs, side tables, and items under 50lbs)
- Plug-in Lighting
Ineligible Items for Return:
- Custom or made to order items, including art and furniture
- Large furniture (dining tables, sofas, cabinets, sideboards, and any other items over 50lbs)
- Mattresses
- Bedding, towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Floor model and final sale items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
Refund Policy
- Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days
- Gift receipts will be refunded in the form of store credit
- Shipping and Delivery fees are non-refundable
- Received purchases are not eligible for price adjustments unless purchased within 5 days of when the sale begins
Manufacturer Defects or Transit Damages
Defects and damages are an unfortunate inconvenience and we share in your frustration when these issues do arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving the item using the form linked below. If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects. Defects or damages that occur over time are only available within the first 6 months of receiving the item, after 6 months have passed we can no longer guarantee replacement or credit for the item.
Please Note: Natural materials, such as wood and marble, have variations and their imperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a beautiful reminder of its organic nature. Learn how to care for your wood furniture here.
Make a Claim: Please fill out THIS FORM to start your claims process for any defects or damages. This will help us gather all the information in one place and speed up the claim process. We’ll reach out to you as soon as possible with the next steps! This process can take anywhere from 2-4 weeks to complete as we work to issue a replacement or suitable solution. We will be working hard behind the scenes to get it resolved as quickly as we can, but are currently experiencing delays in response times from claims.
Please remember there is a lovely person on the other end, who is eager to help you out, kind communication is encouraged! :)