G E N E R A L
Do you have custom products/furniture?
Yes, at LD Shoppe you will find a selection of custom sectionals and sofas, curtains, artwork, and more. We know that each home is unique, so your home furnishings and accessories should be too.
Where are your products made?
We source our products from over 60 suppliers around the world, from the US, Canada, Mexico, China, Vietnam, India, Belgium, and beyond. If you'd like to know the origin of a specific product, please contact us for more information.
Do you carry Canadian Made products?
Yes, and all of them can be found in our Canadian Corner! As a Canadian-owned and operated business, supporting other businesses is non-negotiable at LD Shoppe.
What measurement units are used on this site?
All measurements are in inches unless otherwise noted.
Do you have a showroom?
Do you stock all items on your website in your showroom?
No, in the showroom you’ll find most of our small decor, as well as select pieces of furniture, lighting, and art. Our vignettes are always evolving, which means that at any given time there will be a unique collection of pieces in the showroom. If you are want to see if a specific piece is in the showroom for viewing or purchase, please contact us.
Can I order furniture swatches and samples?
We would be happy to work with you to find a fabric swatch, wood sample, or additional details for a piece of furniture you are interested in. We have a selection of samples available at our Ottawa location, or we can source samples from some of our manufacturers and have them shipped to you. Please contact us for specific sample information.
Please note: For rug samples, you have the option of purchasing a sample directly linked under the rug you are viewing. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug. Should you need support, our team can assist you with this process here.
P R O G R A M S
Do you collaborate with other brands?
We are open to product collaborations that highlight and align with our brand. For inquiries regarding collaborations, contact us so we can connect you with the right team member!
Do you have a Trades Program?
Yes, in an effort to support designers and firms of all sizes, we are proud to have a growing Trades Program. There is no minimum purchase requirement to join, rather, we offer an inclusive, tiered pricing structure. Click here for more information and to join us!
Do you have a rewards program?
Yes, you can discover everything you need to know about LD Insider Rewards here and sign up to start earning points today!
How do I inquire about interior design services?
Whether you’re starting from the ground up, or hoping to breathe new life into an older home, our team has the design talent and technical experience to bring your vision to life. We encourage you to explore Leclair Decor’s design services and submit your inquiry here.
S H I P P I N G / O R D E R S
Do you offer local pick-up?
We currently offer free local pick-up from our Ottawa store for orders under 40 lbs (decor, lighting, rugs, and small furniture). Any large or heavy items are only available for delivery due to limited space. When your order is ready for local pick-up, we will contact you and you must retrieve your order within 7 days. Storage fees may apply if a product is warehoused for an extended period of time.
Where do you ship to?
All of our products are currently available for shipping within Canada and the continental United States.
What currency do you use?
Checkout is currently available in CAD and USD.
When will my order/item arrive?
We typically suggest allowing 2-4 weeks for in-stock items, however, due to the lasting effects of the pandemic we are seeing large delays and fluctuating lead times. If you require specific timeline information, please contact us prior to placing your order.
Please note: You may receive multiple deliveries per order. Delays in shipping and delivery with our third-party partners can happen for various reasons and are unfortunately beyond our control.
How much does shipping cost?
Our shipping fees are calculated by total order weight. Once you have placed your items into the cart, proceed to the checkout to view your order shipping fee.
Can I apply a current discount code to an already placed order?
Yes, if the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
Can I combine discount codes?
No, discount and sale codes are only applicable for one discount per order.
Can I cancel my order?
Once an order is placed, you have 24hrs to cancel. After this time period, a 15% restocking fee will apply.
Please note: Any custom-made items are not eligible for cancellation after 24hrs. Please refer to our Return Policy for additional details.
How can I find out the status of my order?
We have a hardworking Customer Experience Team who is ready to assist you with any further questions about the status of your order. You can email them at email@example.com and they will do their best to get you the most up-to-date information and timelines.
What is your return policy?
You can find detailed information regarding our return policy here.
What happens if my order arrives damaged?
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Please fill out our defects/claims form here so that our team can begin working to find a solution for you!
Can I have my purchase assembled/installed?
For assistance with your delivery/installation, select White Glove Service at checkout. White Glove Service is available in most areas and includes room of choice, unpacking, minor assembly, and garbage removal. This does not include hanging art or lighting fixtures.
Please note: Additional charges may apply for rural locations, multi-unit buildings, or any other complex delivery locations. White Glove Service is typically scheduled for one delivery window, however, should items be pushed to a further backorder date the second delivery fee will be waived. Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons. Please double-check weight and measurements prior to ordering to ensure the pieces will fit through all entryways.
Why doesn’t the product name on the box I received match what I ordered?
We use over 60 different suppliers and often times product names are repeated. To avoid confusion, we rename most products at LD Shoppe to names that are unique to us, however, some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions about your order, please don’t hesitate to contact us.
Why don’t I see the Sezzle payment option for the product I want I buy?
Sezzle payments are available for purchases up to $2500.
When is my card charged?
All orders are charged in full at checkout.
D E S I G N E R T I P S
What is important to consider when purchasing a rug?
Our design team put together a helpful blog post to help provide clarity on how to choose the best size, style, and material for your space. We also have a blog post that shows recommendations for how to design your space around a rug. For any additional questions about rugs, contact us.
Do you have any suggestions on hanging curtains?
When hanging curtains, we recommend you allow for roughly 6" of overlap on either side of the window to give the illusion of bigger windows. We also suggest that you allow for a 1/4" gap between the bottom of the curtains and the floor.
I purchased a pendant light for my space, at what height should I hang it?
Though each space is different, we typically recommend hanging pendant lights approximately 36" above tables and countertops.
L D I N S I D E R R E W A R D S
What is the LD Insider Rewards Program?
LD Insider is a loyalty rewards program designed to recognize and reward our customers. Points are earned on every eligible purchase you make. When a points milestone is achieved, you will receive a redeemable discount voucher. You may use one LD Insider discount code per order.
How do I sign up and is there a cost to join?
You can sign up quickly and easily here. The LD Insider Program is free to join. You’ll earn 500 points just for signing up!
How do I earn LD Insider points?
You will earn points for every dollar spent at LD Shoppe on eligible purchases. You can also earn bonus points when you refer friends, like us on social media, on your birthday, and more! Visit the LD Insider page for details.
Please note: LD Insider points cannot be earned on LD Warehouse purchases. LD Warehouse is operated via a separate platform and features pieces that are already heavily discounted.
How do I achieve Bronze, Silver, and Gold LD Insider tiers?
We’re lucky to have many returning customers and we love to thank them for curating their homes with LD Shoppe. You will earn more points per dollar when you reach purchase milestones. Learn more about the Bronze, Silver, and Gold tiers in the ‘Rewards’ section of our LD Insider page.
How do I redeem my points?
Can I use my points with a discount code and/or other promotions?
LD Insider discount codes cannot be combined with any other promotion or discount code. One (1) LD Insider discount code may be applied per order. LD Insider discount codes cannot be used on the purchase of sale items as these items do not qualify for further discounts.
Where can I go to find all of my LD Insider Rewards account information?If you are an existing LD Insider, you can login here to review your points balance and current rewards.
My points aren’t showing up in my account. What should I do?
Your points are awarded 14 days from the time of the relevant purchase. If your points do not appear after this time, please reach out to LD Shoppe Customer Service and we will be happy to look into this.
I made a purchase in the store and forgot to tell the cashier that I’m an LD Insider. Can I still earn my points?
No worries! If you forget to mention your LD Insider status, please reach out to LD Shoppe Customer Service. We will be happy to add your points.
Note: Please ensure you are logged in to your account on ldshoppe.com in order to earn points for online purchases.
What happens to my points when I return items?
LD Insider points are awarded at the end of our return window. If an exception is made for a late return, the relevant points will be withdrawn from your account.
What happens to my points if part of my order is cancelled?
If your order is cancelled, the relevant points will be withdrawn from your LD Insider account.
Can I earn points for purchases I made before joining?
LD Insider Rewards is a new program from LD Shoppe launched in Summer 2021. Purchases made prior to July 23, 2021 are not eligible for points. You can earn points on purchases made up to three (3) months prior to signing up for the LD Insider Rewards program, providing those purchases were made after July 23, 2021. These points will be added to your LD Insider account once you are registered.
We custom curate all of the products on our site from an array of sources around the globe. We are intentional with our selection process and look for well-designed and carefully crafted pieces that pay homage to our “Warm Modern” signature style. As such, we genuinely hope you love our pieces as much as we do but, should you be unhappy with your purchase in any way, please review the details below.
We do have limitations on returns for cost, space and sustainability reasons! We encourage you to read our product descriptions thoroughly, triple measure your space, and reach out to us with any questions to firstname.lastname@example.org prior to making your purchase! So we can help ensure you have all the information you need to make your purchase.
Canceling Your Order
Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit.
Please Note: Custom and made to order items are not eligible for cancellation after 48hrs. Unshipped backordered items can be canceled without issue!
Returning your Item
If your item is eligible for a return (see below), it must be returned within 15 days of the date you received it. All items will be inspected upon return. Please contact us via email to initiate the return process.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.
Please note: At this time, we do not offer return shipping labels and shipping is non-refundable. The return shipping is your responsibility. Our actual shipping costs are often higher than what has been indicated on your order. We are happy to disclose this amount upon request.
Do not ship items back to our store without pre approval, as we will need to review and indicate the appropriate facility to which it must be sent.
We do not accept returns on all items for cost, space and sustainability reasons.
Eligible Items for Return:
- Small furniture items (side tables, poufs, ottomans, rugs)
- Plug-in Lighting
Ineligible Items for Return:
- Custom or made to order items, including art and furniture
- Medium/Large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, beds and any other items over 15lbs)
- Bedding, towels, and bath products (for sanitary reasons)
- Hardwired lighting
- Floor model and final sale items
- Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
- Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days
- Gift receipts will be refunded in the form of store credit
- Shipping and Delivery fees are non-refundable
- Received purchases are not eligible for price adjustments unless purchased within 5 days of when the sale begins
Manufacturer Defects or Transit Damages
Defects and damages are an unfortunate inconvenience and we share in your frustration when these issues do arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving the item using the form linked below. If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects. Defects or damages that occur over time are only available within the first 6 months of receiving the item, after 6 months have passed we can no longer guarantee replacement or credit for the item.
Please Note: Natural materials, such as wood and marble, have variations and their imperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a beautiful reminder of its organic nature. Learn how to care for your wood furniture here.
Make a Claim: Please fill out THIS FORM to start your claims process for any defects or damages. This will help us gather all the information in one place and speed up the claim process. We’ll reach out to you as soon as possible with the next steps! This process can take anywhere from 2-4 weeks to complete as we work to issue a replacement or suitable solution. We will be working hard behind the scenes to get it resolved as quickly as we can, but are currently experiencing delays in response times from claims.
Please remember there is a lovely person on the other end, who is eager to help you out, kind communication is encouraged! :)