How much does shipping cost?

Our shipping fees are calculated by total order weight. Place your items into the cart and proceed to checkout to view your order shipping fee. 

Where do you ship to?

All of our products are available for shipping within Canada and the continental United States. 

When will my item arrive?

We suggest to allow 2-4 weeks for in stock items. Please note that you may receive multiple deliveries per order. Delays in shipping and delivery with our third party partners can happen for various reason and are unfortunately out of our control. 

I don’t see the Sezzle payment option for the product I want I buy? 

Sezzle payments are available for purchases up to $2500.

When is my card charged?

All orders are charged in full at checkout.

Can I cancel my order?

Once you place your order you have 24hrs to cancel. After this time period a 15% restocking fee applies. Any custom made items are not eligible for cancellation after 24hrs. Please refer to our Return Policy for additional details. 

What measurement units are used on this site?

All measurements are in inches unless otherwise noted. 

Do you have a showroom?

Yes! Our 9200 sq. ft. store is located in the Trainyards shopping district in Ottawa, Canada.

Do you stock all items on your website in your showroom?

No. Most small decor is stocked. Select furniture pieces, art and lighting from our online collection are showcased. Features are ever changing. Please contact us If you'd like to know if we have a specific item you're interested in on the showroom floor to view or purchase.

What currency does your store operate in?

Checkout is available in USD and CAD. 

Can I apply a current discount code to an already placed order?

If the order was submitted within the promoted time frame of the sale we will honour the sale. We cannot apply discounts to transactions made outside of the promoted sale time frame.  

Where are your products made?

We source our products from over 60 suppliers around the world that manufacture in the USA, Canada, Mexico, China, Vietnam, India, Belgium and more. If you'd like to know the origin of a particular product, please contact us. 

Can I combine discount codes? 

No. Discount and sale codes are only applicable for one discount per order.  

The product name on the box I received doesn't match what I ordered? 

We use over 60 different suppliers and often times product names would get repeated between them. To avoid confusion, we rename most products on our site to names unique to us.  Some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions or want to double check, we're always here to help. 

We hope you have fallen completely in love with your purchases from us and are cozying up right now enjoying them!  Ordering online can be a bit tricky especially with investment pieces.

We do have limitations on returns so we encourage you to reach out to us with any questions to sales@ldshoppe.com prior to making your purchase so we can help ensure you have all the info you need! Please read more about what you can and can't return.  

Overview

You may return small decor items (courier shipped or purchased in store) for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us or return it to our Ottawa location. The product will be inspected and refunded in full, we will retain the shipping cost. Please review return shipping for more details. 

Due to sanitary concerns, currently we do not accept returns or exchanges of the following items: Bedding (duvet covers, sheet sets, pillows cases, etc.), Towels (face, hand, bath, Turkish, etc.), Bath Products (soaps, lotions, oils, bath salts, etc.), and Clearance/Sale items. 

All returns of mid size items ( including tables lamps, poufs, ottomans, rugs, side tables) are subject to a 15% restocking fee and the original cost of shipping. A refund or store credit will be issued for the remaining amount. Return credits are issued within 24 hours once the item is received and inspected. Please allow 5-7 business days for the refund to post back to your account.

We do not accept return of any large items including sofas, arm chairs, coffee tables, console tables, art, bookshelves, sideboards, media units, dining tables, counter stools. Nor do we accept hardwired lighting including pendants and sconces due to the nature of product and its components. 

Return Shipping

Please email us at sales@ldshoppe.com prior to for approval. If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge customers and can be up to $500. Items must be in original packaging and in their original state to be eligible for a refund. 

Final Sale

As of January 1st 2020, all hardwired lighting fixtures are final sale. All made to order art and made to order custom furniture is final sale and cannot be cancelled after 24hrs of purchase. Other than in the event of a severe product defect, freight shipped items including sofas, beds, dining tables, bookcases and any furniture over 50 lbs are final sale.  We do not accept returns due to size. Please measure accordingly before ordering. 

Floor models, clearance section items, or any item receiving over a 25% discount are final sale. 

Manufacturer Defect and Damaged Items

Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature. 

Please fill out THIS FORM to start your claims process for defects and damages. It will help us gather all the information in one go and speed up the process. :) 

Please remember there is a lovely person on the other side of your emails who is eager to help you out, kind communication is encouraged!  :)