**Monday April 6th Update**

*All small decor orders including Take Care packages are shipping on schedule* 

As a result of government mandated shutdowns of non-essential business, some of our key suppliers in California, Texas, Michigan, Ontario have been forced to temporarily suspend operations, including outbound shipping. Some suppliers in Quebec had shut down but after Government clarification, their warehouses have since re-opened although on a more minimal basis. LD Shoppe is still accepting and processing new orders, and we will notify you right away if you should expect any delay in receiving your items as a result of these shutdowns. 

We have also temporarily removed Local Pick-Up as an order fulfillment option, but will still be offering outbound shipping. If you have an existing open order for which you’d selected Local Pick-Up, our customer service team will reach out to you with alternative options. 

We are working diligently to stay updated on the situation and keep our clients up to speed on all order delays. Even knowing there may be delays, we encourage you to place orders during this time. Our suppliers are still accepting new orders, so placing your order now ensures that your item(s) will be shipped out to you as soon as it is safe to do so. 

 We thank you for your continued support during this challenging time. 

 

 

Showroom:

The showroom is currently closed until further notice and we will not be offering pick up options at this time.  

Customer Service:

Our team is available online via e-mail, Instagram DM, and our website’s chat platform. We will be maintaining extra hours for the online chat feature, so don’t hesitate to message us there with any questions

In Store Returns:

Any days the showroom is closed will not count towards the 14 day limit for returns on eligible merchandise. If you have recently purchased an item that you’d like to return, you will be able to do so once we’ve re-opened the showroom to the public.

 

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To Our Amazing Community:

 The LD Shoppe showroom is now closed to the public starting Monday, March 16th to help prevent the spread of the novel coronavirus, and to keep the wellbeing of our team and customers our number one priority.

Although we are practicing social distancing we are ALL in this together. We are taking it day by day and will be sure to let you know when the showroom doors are back open. We are looking forward to this day immensely but in the meantime, you can shop and visit us online. We will be available for chat over DM and e-mail.

This time of social distancing can feel isolating but that’s what social networking is for and we promise to be here for you in our online social capacity as you have always been for us. Our staff is taking this time to make their homes as cozy and comforting as possible. We will be sharing our tips this week so stay tuned!

We are truly going through this together. Enjoy the comforts of your home, stay safe and take care of each other. We truly appreciate your support during this trying time.

 

Sending warm thoughts, positivity & love, 

 
Mel, Sacha & the LD Shoppe team