frequently asked questions
frequently asked questions
frequently asked questions
Yes, at LD Shoppe you will find a selection of custom sectionals and sofas, curtains, artwork, and more. We know that each home is unique, so your home furnishings and accessories should be too.
We source our products from over 60 suppliers around the world, from the US, Canada, Mexico, China, Vietnam, India, Belgium, and beyond. If you'd like to know the origin of a specific product, please contact us for more information.
Yes, and all of them can be found in our Canadian Corner! As a Canadian-owned and operated business, supporting other businesses is non-negotiable at LD Shoppe.
All measurements are in inches unless otherwise noted.
No, in the showroom you’ll find most of our small decor, as well as select pieces of furniture, lighting, and art. Our vignettes are always evolving, which means that at any given time there will be a unique collection of pieces in the showroom. If you are want to see if a specific piece is in the showroom for viewing or purchase, please contact us.
We would be happy to work with you to find a fabric swatch, wood sample, or additional details for a piece of furniture you are interested in. We have a selection of samples available at our Ottawa location, or we can source samples from some of our manufacturers and have them shipped to you. Please contact us for specific sample information.
Please note: For rug samples, you have the option of purchasing a sample directly linked under the rug you are viewing. These samples can be returned for a full refund if they are returned prior to placing your order for the full-sized rug. Should you need support, our team can assist you with this process here.
Yes, in an effort to support designers and firms of all sizes, we are proud to have a growing Trade Program. There is no minimum purchase requirement to join, rather, we offer an inclusive, tiered pricing structure. Click here for more information and to join us!
Whether you’re starting from the ground up, or hoping to breathe new life into an older home, our team has the design talent and technical experience to bring your vision to life. We encourage you to explore Leclair Decor’s design services and submit your inquiry here.
We currently offer free local pick-up from our Ottawa store for orders under 40 lbs (decor, lighting, rugs, and small furniture). Any large or heavy items are only available for delivery due to limited space. When your order is ready for local pick-up, we will contact you and you must retrieve your order within 7 days. Storage fees may apply if a product is warehoused for an extended period of time.
All of our products are currently available for shipping within Canada and the continental United States.
We typically suggest allowing 2-4 weeks for in-stock items, however, due to the lasting effects of the pandemic we are seeing large delays and fluctuating lead times. If you require specific timeline information, please contact us prior to placing your order.
Please note: You may receive multiple deliveries per order. Delays in shipping and delivery with our third-party partners can happen for various reasons and are unfortunately beyond our control.
Our shipping fees are calculated by total order weight. Once you have placed your items into the cart, proceed to the checkout to view your order shipping fee.
Yes, if the order was submitted within the promoted time frame of the sale we will honour the sale price. However, we cannot apply discounts to transactions made outside of the promoted sale time frame.
No, discount and sale codes are only applicable for one discount per order.
We have a hardworking Customer Experience Team who is ready to assist you with any further questions about the status of your order. You can email them at firstname.lastname@example.org and they will do their best to get you the most up-to-date information and timelines.
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Please fill out our defects/claims form here so that our team can begin working to find a solution for you!
For assistance with your delivery/installation, select White Glove Service at checkout. White Glove Service is available in most areas and includes room of choice, unpacking, minor assembly, and garbage removal. This does not include hanging art or lighting fixtures.
Please note: Additional charges may apply for rural locations, multi-unit buildings, or any other complex delivery locations. White Glove Service is typically scheduled for one delivery window, however, should items be pushed to a further backorder date the second delivery fee will be waived. Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons. Please double-check weight and measurements prior to ordering to ensure the pieces will fit through all entryways.
We use over 60 different suppliers and often times product names are repeated. To avoid confusion, we rename most products at LD Shoppe to names that are unique to us, however, some packaging may arrive with the supplier's product name on the box instead of ours. If you have any questions about your order, please don’t hesitate to contact us.
Sezzle payments are available for purchases up to $2500.
All orders are charged in full at checkout.
When hanging curtains, we recommend you allow for roughly 6" of overlap on either side of the window to give the illusion of bigger windows. We also suggest that you allow for a 1/4" gap between the bottom of the curtains and the floor.
Though each space is different, we typically recommend hanging pendant lights approximately 36" above tables and countertops.
LD Insider Rewards
LD Insider is a loyalty rewards program designed to recognize and reward our customers. Points are earned on every eligible purchase you make. When a points milestone is achieved, you will receive a redeemable discount voucher. You may use one LD Insider discount code per order.
You will earn points for every dollar spent at LD Shoppe on eligible purchases. You can also earn bonus points when you refer friends, like us on social media, on your birthday, and more! Visit the LD Insider page for details.
Please note: LD Insider points cannot be earned on LD Warehouse purchases. LD Warehouse is operated via a separate platform and features pieces that are already heavily discounted.
We’re lucky to have many returning customers and we love to thank them for curating their homes with LD Shoppe. You will earn more points per dollar when you reach purchase milestones. Learn more about the Bronze, Silver, and Gold tiers in the ‘Rewards’ section of our LD Insider page.
Once you have reached the first milestone of 2,000 points, you will receive a discount voucher with a code for $25 off your next purchase. Discount vouchers increase as you accumulate more points.
LD Insider discount codes cannot be combined with any other promotion or discount code. One (1) LD Insider discount code may be applied per order. LD Insider discount codes cannot be used on the purchase of sale items as these items do not qualify for further discounts.
Your points are awarded 14 days from the time of the relevant purchase. If your points do not appear after this time, please reach out to LD Shoppe Customer Service and we will be happy to look into this.
No worries! If you forget to mention your LD Insider status, please reach out to LD Shoppe Customer Service. We will be happy to add your points.
Note: Please ensure you are logged in to your account on ldshoppe.com in order to earn points for online purchases.
LD Insider points are awarded at the end of our return window. If an exception is made for a late return, the relevant points will be withdrawn from your account.
If your order is cancelled, the relevant points will be withdrawn from your LD Insider account.
LD Insider Rewards is a new program from LD Shoppe launched in Summer 2021. Purchases made prior to July 23, 2021 are not eligible for points. You can earn points on purchases made up to three (3) months prior to signing up for the LD Insider Rewards program, providing those purchases were made after July 23, 2021. These points will be added to your LD Insider account once you are registered.